Pre-Employment Tests For Cashiers
Top Skills and Abilities:
- Oral Expression
- Active Listening
- Oral Comprehension
- Service Orientation
- Mathematics
Top 3 Tasks:
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
Overview
Nearly every business that sells products in a retail setting employs cashiers, making the position one of the most popular entry-level jobs in the country. The job entails friendly interaction with customers, efficient handling of money, and communication with supervisors. Depending on the type of company they work for, cashiers may also be responsible for basic maintenance tasks. Typically, no formal education is required for the role, and applicants often have diverse employment histories. During on-the-job training, cashiers learn how to use the register, barcode scanner, and other equipment specific to the business. While turnover can be high, there are numerous opportunities for advancement, as high-performing cashiers have the opportunity to be promoted to supervisory positions.
Assessments for Cashiers
Hiring managers should make sure that their potential cashiers are honest and reliable. They should ensure that applicants have the ability to interact well with customers for long periods of time and that they can perform similar tasks repeatedly while maintaining a positive attitude. In order to ensure that their candidates will be able to learn quickly and master the skills needing for the position, employers often administer skills tests such as the Criteria Basic Skills Test (CBST). In addition, to determine if those candidates have the right personality to thrive in a customer-facing role, they will also utilize a personality test called the Customer Service Aptitude Profile (CSAP). For employers that want to make sure that their prospective candidates are reliable and trustworthy, the Workplace Productivity Profile (WPP) is a vital tool. In addition, a Ten-Key Test (TKT) can also be utilized to assess numerical data entry speed and accuracy.
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Source: U.S. Department of Labor